Support
Need help? You're in the right place.
Contact us
The fastest way to reach us is by emailing the alias for what you need:
| What you need | |
|---|---|
| General help, bug reports, account issues, "how do I…" questions | support@getbillig.com |
| Privacy / data subject requests (access, deletion, export, GDPR) | privacy@getbillig.com |
| Data Protection Officer (EU) | dpo@getbillig.com |
| Security disclosures (vulnerabilities, responsible disclosure) | security@getbillig.com |
| Legal, IP, copyright takedowns | legal@getbillig.com |
We aim to respond within 2 business days. Privacy and data subject requests are answered within 30 days as required by GDPR.
In-app feedback
You can also send feedback or feature requests directly from the app: open Account → Feedback and tell us what's working, what's broken, or what you'd like to see.
Common questions
How do I sign in?
Billig supports three sign-in methods, all passwordless:
- Magic link by email, enter your email, we'll send a sign-in link.
- Google Sign-In
- Apple Sign-In
You can also use Billig as a guest (no account) to scan up to 5 receipts before being asked to create an account.
How do I delete my account or data?
Open the app → Account → Privacy → Delete account & data. This permanently removes your account, all receipts and images, all chat history, and all push tokens. You'll receive a confirmation email at the address linked to your account.
How do I export my data?
Open the app → Account → Privacy → Export my data. We send you a JSON export of your account, receipts, and chat history. Free accounts can export once per month.
What are the usage limits?
| Feature | Free tier limit |
|---|---|
| Receipt scans | 30 per hour |
| AI chat responses | 5 per day |
| Data exports | 1 per month |
Billig Pro is available with higher AI chat and export limits. Current Pro benefits and pricing are shown before purchase in the app or web checkout. Have feedback on the limits? Email support@getbillig.com or use the in-app feedback form.
The chat says "Rate limit exceeded", what now?
You've used today's free chat allowance (5 messages). The limit is rolling, it resets 24 hours after your earliest message in the current window. If chat is core to how you use Billig, Pro increases the daily chat allowance.
Why does AI scanning sometimes get items wrong?
The AI is good but not perfect. You can edit any field on a receipt by tapping it, your corrections are saved instantly. We use Google Gemini under the hood; for unusually formatted receipts (faded print, exotic layouts) accuracy drops. Send us a sample at support@getbillig.com if a particular merchant consistently misreads.
I'm on Android, where do I download?
The Android version isn't out yet. We're finalizing the Play Store rollout. Drop your email on the waitlist and we'll send you the link the moment it's ready.
I lost access to my email, what now?
Without access to your sign-in email, we cannot recover your account for security reasons (we don't store passwords or recovery questions). Contact support@getbillig.com with details and we'll do our best to help, but recovery is not guaranteed.
How is my data protected?
See our Privacy Policy for the full picture. Highlights:
- Sign-in tokens stored in iOS Keychain or Android Keystore.
- All API traffic over TLS 1.2+.
- Receipt images served only to the authenticated owner; ownership verified server-side on every request.
- No advertising, no third-party tracking pixels, no data sales.
I found a security issue.
Email security@getbillig.com. See also our security.txt. We respond to coordinated disclosures within 24 hours.